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I recently purchased a brand new Bushmaster AR-15 from them, and to be completely honest it was like pulling out my teeth!

1- The service was absolutely horrible, from start for finish. (Anyone spending the money to purchase a new firearm for your location should be seen as a potential life-time customer.)
2- They didn't go though the safety procedures for cleaning or disassembly. (Maybe this process would have taken 2mins. to show the basics.)

[sidenote] Thinking I was too harsh on T&T, I just called them 10mins ago for info on a Romanian or Belgian AK. Needless to say I was snubbed before I could get "Romai" out of my mouth and told they were being nice just for answering my call about info.

DON'T GO THERE!
DON'T GO THERE!
 

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Good to know...

Sorta like i've been to LISC in Islip twice, the first time was alright, I couldn't see why people hated it. Then, I went last weekend...no exaggeration I walked in and i had to interrupt the guys behind the counter talking about a car exhaust after standing there for 3 minutes. Finally when i said "excuse me" the dick behind the counter said "what do you want?" refusing to make eye contact. He then proceeded to tell me the .22lr I was using was illegal (40gr solid-Federal) and I had to buy what he had. I said, No, it's not illegal and I dissagree. He immediately said, oh right i'm thinking of a different type of .22lr (in a wise-ass tone).

After I got past the Troll at the front counter he let me into the range. This time the vents were off and there was a pleasant grey cloud (I was the only one in there). I walked back out and politely asked to turn the vents on. The Troll said give him 10 mins he's busy..i said sure, but i'm not being charged during this time (they charge by the hour)..At which point he said 'hey if u dont wanna shoot here you're not gonna keep me in busness, you're not doing me any favors'. I asked for a refund, got it and walked out.

Truely a miserable P.O.S. behind that counter.
 

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is it a disconnect bewtween un-caring workers and the real owners!?? I connot imagine anyone with a healthy ownership interest acting like that (the contrast being Alan & John at Suffolk Sportsman, who obviously care and I believe are owner/operators).

maybe a letter directly to ownership/management would get somewhere. ??)
 

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I wonder if the owners of places like ths (LISC in particular) are aware of the bashing they get on Internet
forums. Real businessmen know that a situation like this needs to be addressed.
 

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Vergeltung said:
is it a disconnect bewtween un-caring workers and the real owners!?? I connot imagine anyone with a healthy ownership interest acting like that (the contrast being Alan & John at Suffolk Sportsman, who obviously care and I believe are owner/operators).

maybe a letter directly to ownership/management would get somewhere. ??)
You are correct, Alan and John are the owners.

They are both examples that many others should follow.
 
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I have been in T & T a few times, even bought a sw 4006 there last year. The place is hit or miss (mostly miss) depending on who you get. For the most part though it seems like if your not one of their "regulars" they brush you off to the side.

-Dave
 
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I'll second the poor experiences with T & T and especially LISC. Unprofessional, rude, condescending, ignorant, sorry excuses for sales persons AND human beings. They can't even be civil to customers. These folks are miserable to even speak with. There are NO, repeat NO EXCUSES for this kind of treatment to customers. And yes, we have a voice and can make things happen because 1 dissatisfied customer can do damage 10X over by word of mouth, especially on the Internet. What is wrong with these folks? In stark contrast to this, I visited Hunter Supply this week (for the first time, didn't know of them) for an FFL transfer based on recommendations from this forum. What a pleasure it was to deal with Mark. I told him about recently joining the forum and he was very positive about it stating that he thought it was important for him to be able to read about what was happening with customers, opinions, experiences etc. as a way of being better (paraphrasing).
If south Shore turns out to be as others have described here, then these 2 stores will get all my business from here on. Sorry for the rant

John
 

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mafr0201 said:
I recently purchased a brand new Bushmaster AR-15 from them, and to be completely honest it was like pulling out my teeth!
Just a question, Did your "NEW" Bushmaster come with a case? All new Bushmasters come with a factory case . If you didn't get the case chances are you got one of their "put together" specials that have been going out of the door.
 

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To each his own I guess. I have always been treated rather well at T and T.
I have bought two ARs there, a shotgun, a .22 rifle, and several handguns.
Prices were comparable. (No, I buy my ammo on-line, lol.)
The boss Marty has a 'rep'., but I have never had a problem with him and get along fine.
Rose, Frank, Tony and especially Hank are always helpful. To each his own...
 

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I use LISC occasionally to shoot... when I can find time for practice shooting :-( and like anyplace else, it depends on who you get and what day it is... But one person in particular is always a bit of a 'mouth' and another is always a helpful, courteous professional.

it's OK to act like that with friends and regular customers... I'm not a 'regular' but they know I've been there before... And I"m the type who normally doesn't mind and will toss the 'crap' right back with a smile... but it gets annoying after a while nonetheless.

T&T is the same... I've dealt with Marty, I've dealt with others... good days and bad days... Recently bought an old S&W model 10 from them (now they know who I am...and I'll still say it) that day I got pretty good service, there was a bit of tension going on behind the counter with an issue that I, or any other customer should NOT have 1)had to listen to, 2) should NOT have been privy to, 3) should not have had to wait for my transaction to be taken care of because of the issue. (although knowing what happened I understood the tension) The salesperson I dealt with was great.
 

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  to have a better expeirance at lisc ask for fran or tony,and yes they are aware of whats going on and they dont like it either.
 

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T&T will not get my business for one simple reason.  The salesman I dealt with didn't have an answer to the question I had and he was trying to lie his way out of it.  I don't deal with dishonest businesses.  There are plenty of gun stores that are owned and operated by honest and professional people here on LI.
 

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METALMAN said:
to have a better expeirance at lisc ask for fran or tony,and yes they are aware of whats going on and they dont like it either.
I second that. I have bought all my handguns from lisc and I only do it when Fran and Tony is there. The others "younger guys" seems like they can't be bother
 

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:yepthat
 

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I've bought ammo there a few times out of desparation. Did buy a Swedish M96 there also, back in the day when they had a lot of milsurps. They had couple of salesmen who were into milsurps and were pretty helpful. The owner and his son are about the most unfriendly people I've ever dealt with. Act as though they're doing me a favor by helping me spend my money.
 

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rocknat said:
I second that. I have bought all my handguns from lisc and I only do it when Fran and Tony is there. The others "younger guys" seems like they can't be bother
I live around the corner from LISC .I was shopping for my 1st handgun and wanted to see a few different 45"s.Big guy with classes ignored my presence for 5-10 minutes.Then I got "You want anything?"Seemed real botherd to show me 2-3 guns.Shrugged off my questions.I said thanks
and left he mummbled something under his breath.Went to South Shore Sportsman.Eric showed me 8-10 different 45's,told me all the differences and features.I went back left deposit with Mike and picked it up 2 weeks later.Everbody has their favorite shops,to each his own.LISC
will never be mine.Plus his price was $85 dollars higher.by the way to stay on topic T+T was $120 more with no mention of free mag promo at the time :)
 

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My take on tnt. I gave them thousands in business and told people I knew to go there. I'm in the "group" of people that got okay service there because of the amount of business I gave them. Which I feel is wrong that you have to give large sums of money to get good service.  But the okay service was only from Hank, if he had time for you. Everyone else there is useless and is probably the reason why Hank has no time to help anyone or do the right thing. One thing to remember, Hank is a sales person that's there to sell only. I've seem him recommend guns to people just to move them off the shelf and laugh to the other guys about it. I finally had enough with the place when a buddy of mine bought a ar from them and was having constant problems with it. I told another buddy I work with about the problem and told me he heard about South Shore Sports and was going to check it out. After we checked it out we where both highly impressed with the place. Told my buddy to see what they said about it. Mike looked over the gun and contacted Bushmaster on behalf of my buddy to get it fixed. Long story short, we found out tnt is building "parts kit ar's" which is illegal for a gun store to do and selling them as if they came straight from Bushmaster. There doing it I'm sure because of the crazed buying of rifles since obama got in office. They needed more guns and that's how they got'em. Looking at the rifle before they sent it out you could tell, it wasn't put together by Bush. I was mad as hell, since I recommended the place to people. That was the last time I set foot in tnt. The only thing that keeps tnt open is Hank, Which I have no problem with, but the business practices they ALL follow there are the WORSE! I only go to South Shore Sports now and recommend them to everyone I know. You walk into South Shore Sports and your treated like you've been going there for 20 years. The service, prices, and knowledge there tnt can't come close to matching.
 

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I have to say I thought it was just me. I'd walk into TNT or LISC and you would think I interrupted a funeral. The entire, "hey look a customer let's act like we're doing him a favor" mentality is just absurd.

I agree with LoneWolf if you walk into South Shore Sports they treat you like a human every time and they all have a great sense of humor. Hunter Sports isn't that bad but I still prefer South Shore.
 
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