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Bangkok rules. Now who has a can?
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Discussion Starter · #1 ·
I'm trying to run a backup on 1 of our computers & about half way through, it stops & says "The system cannot find the file specified" & error code 0x80070002.

I've tried looking up the solutions & have tried several, but none work.

The computer is running Windows 7 Ultimate w/SP1
The back up drive is an external Toshiba 2Tb.
MB is an ASUS M4A89TD PRO/USB3
Chip is AMD 890 FX Phenom II
16 gb DDR3 ram

Any ideas guys?
 

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Bangkok rules. Now who has a can?
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11,528 Posts
Discussion Starter · #3 ·

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Bangkok rules. Now who has a can?
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That's a disk error.
I ran chkdsk twice, on both drives I want to backup...no errors found.

I did find this: https://support.micr...en-us/kb/976972
But I don't know if the computer has an NVIDIA USB Enhanced Host Controller Interface (EHCI) chipset. I don't know how to check for that. I did download the hotpatch for it, but it says it's not compatible with the machine.

ETA: The scan on the backup drive says it's all good too.
 

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I ran chkdsk twice, on both drives I want to backup...no errors found.

I did find this: https://support.micr...en-us/kb/976972
But I don't know if the computer has an NVIDIA USB Enhanced Host Controller Interface (EHCI) chipset. I don't know how to check for that. I did download the hotpatch for it, but it says it's not compatible with the machine.

ETA: The scan on the backup drive says it's all good too.
Chkdsk is not a comprehensive disk test. You need one that runs for a extended period
 

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Bangkok rules. Now who has a can?
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11,528 Posts
Discussion Starter · #7 ·

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Bangkok rules. Now who has a can?
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11,528 Posts
Discussion Starter · #8 ·
I just tried running a backup right now, with admin privileges

It just failed, with a different error code: 0x81000037

The backup operation that started at '‎2015‎-‎07‎-‎26T15:29:13.404931300Z' has failed with following error code '2155348256' (Windows Backup failed to set security on the files and folders under '<backup location>\WindowsImageBackup\<Computer Name>'. Check that SYSTEM has permissions to overwrite the previous backup.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>
<Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
<EventID>517</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-07-26T15:53:24.838634700Z" />
<EventRecordID>90561</EventRecordID>
<Correlation />
<Execution ProcessID="4584" ThreadID="6388" />
<Channel>Application</Channel>
<Computer>Dad</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
2015-07-26T15:29:13.404931300Z
2155348256
%%2155348256
</EventData>
</Event>
 

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win support for firearms - train a new shooter
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lots of answers here related to file errors and virus files http://lmgtfy.com/?q=error+code%3A+0x81000037

including this ::

I Googled the error and got to the Microsoft help page which explained:
0x81000037: Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up0x81000037: Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up.
It also contained a work around, but this proved to be incorrect for my issue!
So, I checked the Windows event log 'eventvwr.msc' and found the following in Windows Logs->System:
'Microsoft Antimalware has detected malware or other potentially unwanted software.'
'Name: Exploit:Java/CVE-2013-1493'
Turns out that the Java Cache on my PC had something looking like malware in:
'Users\.....\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\29\127e0a5d-67114f2a->ahrlsP.class'
So the backup refused to work, which I guess is a good thing if only the error message had been clear.
To play it safe, I deleted the folder 'Users\.....\AppData\LocalLow\Sun' and all was well.
 

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Bangkok rules. Now who has a can?
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11,528 Posts
Discussion Starter · #10 ·
lots of answers here related to file errors and virus files http://lmgtfy.com/?q...ode: 0x81000037

including this ::

I Googled the error and got to the Microsoft help page which explained:
0x81000037: Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up0x81000037: Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up.
It also contained a work around, but this proved to be incorrect for my issue!
So, I checked the Windows event log 'eventvwr.msc' and found the following in Windows Logs->System:
'Microsoft Antimalware has detected malware or other potentially unwanted software.'
'Name: Exploit:Java/CVE-2013-1493'
Turns out that the Java Cache on my PC had something looking like malware in:
'Users\.....\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\29\127e0a5d-67114f2a->ahrlsP.class'
So the backup refused to work, which I guess is a good thing if only the error message had been clear.
To play it safe, I deleted the folder 'Users\.....\AppData\LocalLow\Sun' and all was well.
Running a full scan right now. It will take a awhile.
 

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Bangkok rules. Now who has a can?
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11,528 Posts
Discussion Starter · #11 ·
I've heard it could be a Java issue & was going to look into that, but tried 1 more time & got Windows Update error 0x80070490

Which led me to this:

I ran thru it a couple of times and then tried the backup again.
As it was running I went outside to have a cigar...a Master Blend 3.
I came back up expecting it to have failed...but it worked!
 
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