Gary, as with many sales businesses, many have a customer relations department that will reach out to the customer who posted a negative review.
It’s usually smoke and mirrors, car dealerships are notorious for using these methods. They will state in the report that the problems the customer stated are unfounded. When the customer pays the bill, they read the problem reported was not found. This is where a customer calls corporate to make a formal complaint. The dealer will pull up the invoice and say that you are wrong, you didn’t have those problems.
These are the type of tactics they use to say we looked and found no problem and now they smear our good reputation.
As a consumer, you need to document what happened. Prove you have the right to report or post a negative review from personal experience.
It’s very dangerous for a company to retaliate against you if you’ve filed a valid complaint.
I agree, with you and, as I said, above, with Bill (NRATC53). All they are doing is creating a public relations nightmare, for their business' reputation. The more they try this type of over-reactive stuff, the worse their name will become, in the public's eye. People tend to remember things like this and, when it comes time to have work done, the negative recollection remains in the forefront.