I just found out about an incident, involving one of my friends. She and her husband decided that they were going to replace the older windows in their home. They received estimates, from several companies, all, of course, claiming that their product was better than those of their competitors. Each of the proposals included a fairly detailed, written estimate, showing the bottom line, for everything, no alleged hidden expenses.
In each case, the sales person examined, then measured, the existing windows, explained the differences, between double-pane and triple-pane windows, plus their various model differences and what is and isn't included in the price, plus the details of the warranties. All seemed pretty clear and their initial decision was to go with Tri-State Windows, because the salesman, whose first name was Bill, repeatedly explained that he had been doing this, for 48 years, was a thorough windows professional and knew everything there was to know, about his windows and every one of his competitor's products.
When they called the Tri-State Windows sales rep, to come back to their house, then complete the paperwork, he said he would be there, the next day. He did show up, a bit earlier than scheduled but that was not a problem. The problem arrived when he advised them that, because the original windows were Anderson, there owuld be an additional cost, of $150, per window, because, allegedly, Anderson does not use standard window frames and they would have to build custom frames, to match the openings created by the Anderson windows. When asked why he didn't mention this, during the original sales pitch, his only answer was "I forgot." "I forgot," from someone, who, at THREE different times, during the sales pitch, claimed to know everything about everyone's windows?
Long story short, they told him they don't like bait and switch tactics or con men, to take a hike and not contact them, again. Guess what? Less than an hour later, the sales rep phones the wife, on her cell phone, to tell her how much she is hurting him, by cancelling the order and tries to get her to reverse the decision. She hung up.
Then, they called their 2nd choice window company, to whom they gave the order. That company had no problem, with the original windows and window openings being Anderson and no "surcharge," therefore.
Based on this, I would avoid Tri-State Windows, like the plague.